Consumer law in Argentina

Marval O’Farrell Mairal

Marval O’Farrell Mairal advises a wide range of domestic and international companies on consumer protection and unfair trading regulations relating to false advertising claims, defective product liability, and data protection. Clients rely on the firm’s deep bench of lawyers for representation in individual and class actions before administrative bodies such as the Argentine Consumer Protection Agency, and in mediation, arbitration, and judicial proceedings. In cases of unsafe commercial products, the practice oversees the voluntary product recall process and any criminal litigation. The practice is led by Leandro CastelliFernando Montes De Oca and Facundo Viel Temperley, who all litigate product liability claims involving product recalls and personal injuries across the automotive, tobacco and tech industries. The senior bench is completed by Alejo Gascón, who was raised to the partnership in August 2025 and primarily advises on product regulatory matters and fintech-related litigation. Key support is provided by a substantial roster of associates, including seniors Gabriela Dibble (a civil and procedural law specialist who litigates claims involving consumer legislation) and María Canullo, and intermediate María José Nieto Lamas, who also assists with individual and class action defective-product liability claims in the civil and commercial courts. Associates Lorena Cozzarin and Maria Cecilia Mas left the firm in 2024.

Responsables de la pratique:

Leandro Castelli; Fernando Montes de Oca; Facundo Viel Temperley


Autres avocats clés:

Alejo Gascón; Gabriela Dibble; María Canullo; María José Nieto Lamas


Les références

‘Marval has been representing our mutual client for decades. They know the clients’ business well and do whatever it takes to get the job done. They are very good people to work with.’

‘Their ability to develop novel approaches to the work as the need arises and their cooperative spirit.’

‘The team is excellent. They are well-rounded, strategic, and on the cutting edge of developing litigation strategy in Argentina.’

Principaux clients

Massalín Particulares


Peugeot Citroën Argentina


Philip Morris International


The Walt Disney Company Argentina


Netflix


Banco Santander Rio


Diageo Argentina


Booking.com Argentina


Círculo de Inversores de Ahorro para Fines Determinados


Stanley Black & Decker


BNP Paribas


Banco Itaú


HBO Max (Warner Media)


Gotogate / Etraveli Group


Honeywell


Epson Corporation


Principaux dossiers


  • Advising Qubit Capitals, the owner of the renowned cryptocurrency exchange Let’sBit, on a claim involving alleged misleading advertising displayed by the exchange and the fall in the value of the stablecoin acquired by the plaintiff, who claimed to have lost all his savings.
  • Advising Air Liquide, a leading importer and distributor, as Philips Respironics launched a worldwide product recall for some of its CPAP Breathing Machines and Mechanical Ventilator Devices after potential health risks related to lung injury were identified.
  • Advising The Walt Disney Company Argentina on the launch and current operation of the Disney + and Star + platforms, as well as representing Disney in mediation, administrative, and judicial proceedings initiated by users of the app.

Abeledo Gottheil Abogados

Abeledo Gottheil Abogados represents automotive and oil and gas giants regarding consumer claims filed before local Bureaus of Consumer Protection and other administrative bodies. Its litigious skill extends to individual and collective judicial action filed in multiple jurisdictions. The practice is well equipped to deal with alleged breaches of contract, abusive clauses, misleading labelling and advertising, data privacy, industry-specific safety conditions, and product liability claims. On the advisory side, the team reviews and prepares documents between service providers and consumers, including user agreements, terms and conditions, and advertising disclaimers to mitigate compliance failures. The department is headed up by Federico Osvaldo Valiño and Rodrigo Blas Hernández, who assist with defective product recalls and liability claims, and Natalia Soledad Vannucci, who advises on federal consumer legislation, fair trading standards, and data protection compliance.

Responsables de la pratique:

Federico Osvaldo Valiño; Rodrigo Blas Hernández; Natalia Soledad Vannucci


Les références

‘The diligence and responsibility with which they carry out the issues delegated to them.’

‘Highly trained professionals in consumer law, always aware of the latest legal strategies to defend the interests of their clients.’

 

Principaux clients

Toyota Argentina


Yamaha Motor Argentina


Shell (Raizen Argentina)


LG Electronics Argentina


Givaudan Argentina


Yamaha Motor Plan Argentina Savings


Orders Now (Delivery Hero E-Commerce)


Finning Caterpillar (Finning Argentina)


Cepas Argentinas


Argentine Football Association


Andreani Logistics Group


Stryker Corporation


Yasaki Argentina


Toyota Plan Argentina de Ahorro Para Fines Determinados


Yamaha Motor Plan Argentina for Savings for Determined Purposes


Sika Argentina SAIC


Club Med (Club Mediterranée Argentina)


Dorinka SRL (ChangoMas) – formerly branded as Wal-Mart Argentina)


Natura Cosméticos


Luxury Crystals (ex Swarovski)


Cencosud


Principaux dossiers


  • Advised Toyota Argentina in a class action promoted by Usuarios y Consumidores Unidos for alleged defects in the DPF system installed in vehicles manufactured and/or imported by Toyota Argentina.
  • Advised Yamaha Motor Plan Argentina on the startup of a new savings plan for allocating funds for acquiring motorcycles from brands other than Yamaha.
  • Advised Raízen Argentina, Grupo Logístico Andreani, Yamaha Motor Argentina, and LG Electronics Argentina, in several lawsuits and administrative cases regarding alleged defective products and services.

Beccar Varela

Beccar Varela advises large banks and financial institutions on compliance with consumer protection legislation and industry-specific requirements. All practitioners within the department also sit within the dispute resolution team, making the firm a popular choice for class actions brought by consumer associations. These claims often concern false advertising, unfair trade practices, and product liability issues. Department co-heads Gonzalo García Delatour and Federico Sosa advise on class action litigation and also handle the drafting of commercial agreements, including distribution and sales representative contracts. Other noteworthy practitioners include Ignacio Flores, who is skilled in mediation, arbitration and litigation proceedings involving product liability. At the associate level, Victoria Rabasa advises social media companies on data protection and privacy, Rocío Alejandra Labán defends banks and insurance companies pursued for reimbursements and punitive damages, and Sofía Deferrari represents internet intermediaries in domestic and international arbitrations.

Responsables de la pratique:

Gonzalo García Delatour; Federico Sosa


Autres avocats clés:

Ignacio Flores; Victoria Rabasa; Rocío Alejandra Labán; Sofía Deferrari


Les références

‘The team stands out for always questioning and looking for the best alternatives.’

‘Federico Sosa makes us feel accompanied and supported at all times. Rocío Alejandra Labán always knows the issues, has the smallest details analysed, and follows the minute-by-minute of cases.’

‘I believe that the firm has a very high level of expertise in this area. Its lawyers are well prepared for both litigation and negotiation.’

Principaux clients

Citibank


Banco Santander


Bank of Galicia and Buenos Aires


BBVA


Industrial and Commercial Bank of China


Western Union Financial Services Argentina


Cardif Insurance


Sura Insurance


Galicia Insurance


Alau Technology (Ualá)


Samsung


Banco Macro BMA (formerly Banco Itaú)


Santander Consumer


Wilobank SAU


Play Digital (Modo)


Principaux dossiers


O'Farrell

Praised for being ‘always attentive to the client’s requirements’, O'Farrell is a popular destination for major companies, such as Ford, Nokia and Turkish Airlines, seeking advice on the application of consumer protection law to advertising, contracts, commercial loyalty, industry-specific regulations, and e-commerce matters. On the contentious side, the team is well placed to assist with consumer hearings, arbitrations, and class action lawsuits before federal and local courts. The practice is led by Jorge Muratorio, who provides counsel on consumer contracts, regulatory frameworks, and commercial data protection. Fellow co-head Pilar Magallanes advises on product recalls and claims before consumer administrative authorities. Key support is offered by associate María Sol Acuña, who keeps clients up-to-date on changes to consumer regulations.

Responsables de la pratique:

Jorge Muratorio; Pilar Magallanes


Autres avocats clés:

María Sol Acuña


Les références

Always attentive to the client’s requirements. A lot of experience in substantive and procedural matters.’

Principaux clients

Ford Argentina


Plan Ovalo de Ahorro para Fines Determinados


Naturgy Ban


Farmcity


Grupo Concesionario del Oeste


AMX Argentina


21st Century University


Medicus


Nokia Solutions and Networks Argentina


Turkish Airlines


Principaux dossiers


Pérez Alati, Grondona, Benites & Arntsen

Pérez Alati, Grondona, Benites & Arntsen displays ‘efficiency’ in representing insurance, tech, and automotive companies in claims filed by customers within Consumer Protection agencies worldwide. The issues in dispute often include alleged vehicle accidents, the absence of contracts and warranty coverage, substandard repairs, and poor service. The team also provides general advice on consumer protection and product liability when businesses launch new products, advertising campaigns and contests. Clients also rely on the firm when assessing whether to initiate recall campaigns upon detecting anomalies in its products; if a recall is necessary, the team assists with submissions to the enforcement authority and manages related media scrutiny. The practice is led by consumer protection and advertising specialists Luis Barry and María Carolina Abdelnabe Vila, who are also knowledgeable of competition and data protection law. Associate Sonia Del Regno is well-versed in consumer, fair trade and competition issues.

Responsables de la pratique:

Luis Barry; María Carolina Abdelnabe Vila


Autres avocats clés:

Sonia Del Regno


Les références

‘The commitment, experience and follow-up of the cases.’

‘Efficiency in the treatment of cases, billing, and responds quickly.’

‘Respect, academic training, and clear answers.’

Principaux clients

Life Seguros de Personas y Patrimoniales


Soluciones de Asistencia Integral / Stellantis Insurance Compañía de Seguros


Starlink Argentina


Honda Motor de Argentina


Puma Sports Argentina


Softys Argentina


MercadoLibre


Coppel


Johnson & Johnson de Argentina


Lenovo Argentina


Principaux dossiers


  • Advising several companies on claims filed by consumers within Consumer Protection agencies – in particular, Life Seguros de Personas y Patrimoniales and related companies – for which the firm receives between 50 and 60 new monthly claims and handles approximately 25 cases per day.
  • Advising several companies such as Cencosud, Honda Motor de Argentina, Puma Sports Argentina, Softys Argentina, Coppel, Johnson & Johnson de Argentina, Dridco, Marfrig Argentina and Whirlpool Argentina on consumer protection, product liability and fair trading regulations.
  • Advising Starlink Argentina on consumer protection regulations and representing it in consumer claims.

Bomchil

With a wealth of experience in individual and consumer class actions initiated by consumer associations, Bomchil advises major international clients on consumer protection regulations and fair trading practices, while also handling the drafting and review of commercial contracts and terms and conditions. The practice is led by Melisa Romero and Martín Torres Girotti, who also co-head the dispute resolution and health and life sciences departments. They are supported by associates Clara Goenaga, who handles consumer claims relating to manufacturing defects and breach of sale contracts, and María Victoria Casale, who is involved in class actions involving Argentine financial consumer rights.

Responsables de la pratique:

Melisa Romero; Martín Torres Girotti


Autres avocats clés:

María Victoria Casale; Clara Goenaga


Les références

‘The team is made up of exceptional professionals with in-depth knowledge of industry issues and challenges.’

‘The added bonus is undoubtedly their human qualities, which are matched by their professional qualities: great people, great professionals, with extensive experience in various areas of law.’

Principaux clients

Amazon Prime Video


American Express Argentina


BBVA


Big Box


BMW


Duty Paid


Havanna


KPMG


Rolex


Stellantis


Banco Santander


Directv Argentina


Principaux dossiers


  • Advising and representing American Express in around 30 consumer class actions involving the interpretation of Argentine Consumer Law and the regulatory framework of collective life insurance applied to credit card holders.
  • Representing BBVA in a class action pursued by two consumer associations claiming the refund of the sums paid as collective life insurance allegedly in excess of the applicable rates.

Brons & Salas

Brons & Salas is known for its litigious prowess in defending confectionery, vehicle, and tobacco businesses in consumer and product liability claims. The practice is led by Pablo Daniel Brusco, who brings extensive experience in litigation and in securing out-of-court settlements. Administrative and regulatory litigator Sebastián Alvarez and associates Mariana Laura Sierra and Virginia Gonzalez are routinely involved in consumer and product liability actions.

Responsables de la pratique:

Pablo Daniel Brusco


Autres avocats clés:

Sebastián Alvarez; Mariana Laura Sierra; Virginia Gonzalez


Les références

‘Brons’ team is always one step ahead in understanding the company’s needs. They keep us informed of relevant developments and apply them to specific issues within the company. Not only do they send newsletters, but they are also tailored specifically to us. They understand the business and always provide practical, non-bureaucratic solutions.’

Principaux clients

Aerolineas Argentinas


Kimberly – Clark Argentina Group


Laboratorios Andrómaco


Praxair Argentina/ Linde


Rayovac Argentina


Grupo Ayudin (formerly Clorox Argentina)


TTC Auto Argentina


Citibank


Mercedes- Benz Camiones y Buses Argentina


Grupo Peñaflor


Tronador


Principaux dossiers


  • Assisting Kimberly Clark and its affiliates with consumer and product liability claims in connection with its products (diapers, tissues and sanitary towels).
  • Assisting Mercedes-Benz Camiones y Buses regarding consumer and product liability claims in connection with vehicles sold by the company.

Bruchou & Funes de Rioja

Operating within the firm’s litigation, international arbitration and bankruptcy department, Bruchou & Funes de Rioja‘s consumer law practice advises companies on a range of consumer-related matters, including product recalls, submissions to administrative authorities, and coordinating filings across relevant jurisdictions. In cases of alleged consumer protection breaches, the team assists with out-of-court settlements and provides defence representation in pre-judicial hearings and judicial proceedings. Litigation, arbitration, and bankruptcy specialist Carlos María Rotman heads up the department, with Martín Beretervide providing further senior-level expertise. Francisco Camauer is similarly experienced and also leads the firm’s corporate conflict platform.

Responsables de la pratique:

Carlos María Rotman; Martin Beretervide


Autres avocats clés:

Francisco Camauer; Leonardo Guerra; Victoria Nadal; Ignacio Solimano; Lucila Montecchio; Martin Freier


Les références

‘In consumer law, Bruchou is one of the leading firms in Argentina.’

‘The service is better than the law firm we had before; this firm makes several people available, and they respond to cases more quickly.’

‘I believe one of Bruchou’s greatest strengths is the team; they are always up-to-date on the latest developments and keep us informed of them.’

Principaux clients

Banco Santander


Banco Macro


BBVA Bank


Bank of Galicia and Buenos Aires


Univision


Candy Appliances


Orbis Mertig


American Express


Banco Cetelem


Bank of Services and Transactions


ICBC


Hydro Extrusion de Argentina


Digital House


Sundance Spas


Norwegian Air Shuttle (Sucursal Argentina) & Norwegian Air UK (Sucursal Argentina)


Hertz Global Holdings


Principaux dossiers


  • Advised Banco Santander on class actions initiated by Consumer Associations, involving claims such as credit life insurance, interest, and fees.
  • Represented Norwegian Air Shuttle airline in over 1,000 consumer claims related to COVID-19 flight cancellations, helping the company move forward with the deregistration of its Argentine branches.
  • Advised Global Holdings on new car rental booking cancellation policies in Argentina to ensure compliance with local consumer protection laws.

Cerolini & Ferrari Abogados

Cerolini & Ferrari Abogados assists clients across financial services, tourism and retail on consumer protection rules relating to advertising, marketing, pricing, and payment methods. The practice helps companies mitigate potential disputes through comprehensive training to reduce the risk of class actions and develop robust defence strategies when consumer associations initiate preliminary measures or legal proceedings. Practice head Matias Ferrari represents companies named in lawsuits and class actions for alleged contractual and consumer law breaches. Additional support is provided by senior associates Cecilia Massone, Cynthia Purgart and Lorena Quiroz, all of whom are experienced in consumer lawsuits.

Responsables de la pratique:

Matías Ferrari


Autres avocats clés:

Cecilia Massone; Cynthia Purgart; Lorena Quiroz


Les références

‘The team stands out for its knowledge in the field and ability to convey it clearly. In the face of doubts and queries, they respond in a simple and efficient way.’

‘Matías Ferrari’s knowledge and ability to transmit it make him stand out. It is didactic and accessible to the client.’

‘They stand out for their dedication, empathy, and high degree of specialisation and professionalism, especially from Matías Ferrari and Cecilia Massone.’

Principaux clients

Costa Cruises


Coppel


Empresa Distribuidora y Comercializadora Norte (Edenor)


Prevención Salud


Banco Santander Argentina


Claro Pay (OPM Argentina)


Rheem


Frávega


Supervielle


Alau Tecnología (Ualá)


CML Mandatos


JPMorgan Chase Bank – Buenos Aires


Biosidus


Banco de Servicios Financieros (BSF)


Banco Hipotecario


Banco Patagonia


Banco Galicia


Banco Macro


Industrial and Commercial Bank of China (Argentina)


Iké Asistencia Argentina


Despegar.com.ar


Banco Cetelem


Assist Card


Santander Consumer


Principaux dossiers


  • Representing Costa Cruceros in a class action filed by a consumer association named Proconsumer, alleging breaches in the provision of cruise services on the Costa Fortuna ship and claiming alleged damages suffered by its passengers.
  • Representing Empresa Distribuidora y Comercializadora Norte in a legal dispute initiated by multiple consumer associations, who claim that Edenor and other public utility companies failed to comply with Resolution 267/2024 by including unrelated charges, such as local taxes, in electricity invoices.
  • Conducted a series of training sessions and provided advice to different companies, such as Alau Tecnología (Ualá) and Claro Pay (OPM Argentina), to prevent and address consumer class actions due to the regulatory and procedural challenges involved.

Nicholson y Cano Abogados

Nicholson y Cano Abogados defends clients in the tourism, automotive, and e-commerce industries against consumer claims and regulatory challenges. The practitioners manage out-of-court settlements, administrative hearings, and judicial litigation. The practice is led by the ‘excellent and professional’ Naldo Dasso, who concentrates on individual claims in administrative courts, and Juan Manuel Sampietro, who is involved in class action lawsuits.

Responsables de la pratique:

Naldo Dasso; Juan Manuel Sampietro


Les références

‘Excellent service. They always give a quick response and never lose sight of any case in our portfolio. The treatment of their clients is very good.’

‘Naldo Dasso is an excellent person and professional. The team stands out for its rapid responses, follow-up of cases, and willingness to collaborate in whatever is necessary.’

Principaux clients

Adidas


Banco Patagonia


Boehringer Ingelheim


Bridgestone


British American Tobacco


Cardif


Quilmes Brewery and Malting


Chevrolet


Chubb


Consolidate


Delivery Hero


Take Off


Expedia


Fravega


General Motors


GPAT CIA Financiera


Prudential


Sauma Wagen


Whirpool


Zurich


Principaux dossiers


Richards, Cardinal, Tützer, Zabala & Zaefferer

Richards, Cardinal, Tützer, Zabala & Zaefferer supports clients in the technology, e-commerce, food, and financial services sectors on a broad range of consumer law matters, including handling defence complaints, overseeing product launches and recalls, ensuring compliance with labelling and advertising regulations, and drafting consumer contracts. The practice is co-led by Víctor San Miguel, noted for his experience in individual and class action cases, and Damián Navarro, an administrative law expert who advises on consumer law issues related to product marketing, labelling, and launches.

Principaux dossiers


Tanoira Cassagne Abogados

Tanoira Cassagne Abogados’ team advises clients from a wide range of sectors on drafting terms and conditions, advertising and commercial claims, extended warranties, product liability and recalls, as well as food and drug labelling compliance. The practice is led by Francisco Rondoletti, who specialises in competition, consumer protection, and trade law, and litigator Juan Martín de la Vega.

Principaux dossiers


ZBV Abogados

ZBV Abogados actively defends businesses in class actions where nullity declarations, punitive damages and other remedies are sought. Practice head Rodrigo Bustingorry stands out for his ‘availability, professionalism and versatility’ – he is also in charge of the dispute resolution department and oversees many negotiations, arbitrations and litigations involving consumer claims. Semi-senior associate Clara Minieri handles similar cases in the commercial and civil courts.

Responsables de la pratique:

Rodrigo Bustingorry


Autres avocats clés:

Clara Minieri


Les références

‘The go-to firm for consumer law. The firm stands out for its professionalism, level of attention and reasonableness of its turnover.’

‘It is a team with excellent professionals in all areas of work, with specialists in each field. They provide friendly, direct, and above all, highly professional service. The billing is very well suited to our needs.’

‘They are straightforward lawyers and highly skilled professionals who provide immediate technical legal responses.’

Principaux clients

Tarshop


Large Credit, Consumer, Housing and Social Services Cooperative


Cuenca del Salado Cooperative for Credit, Housing and Consumption


IRSA Inversiones y Representaciones


Arcos del Gourmet


Panamerican Mall


BACS Banco de Crédito y Securitización


Sancor Salud


Sancor Salud Mutual Association


Staff Médico


Ospersaams


Espacio Digital


D.F. Entertainment


Principaux dossiers


  • Successfully defended a Credit Card Company in a class action, where a Collective Civil Association sought to annul and reimburse charges for services such as « ATM usage » and « group life insurance. »
  • Successfully defended a major Argentine Bank in a class action, where a Collective Civil Association sought the annulment and reimbursement of the « Account Maintenance » fee, along with punitive damages.
  • Successfully represented an important Entertainment Corporation in a class action regarding punitive damages and devolution of the “service charge” collected with the show’s tickets.